If you are not completely satisfied with your purchase, please contact us within 14 days from receipt of your order to arrange any returns, and receive a full refund of the purchase price.

You can call, email or use our Contact Us form. We'll be happy to help!

Once we have confirmed receipt of your return request and provided details of how to do this, you’ll need to return the bear within 30 days from the receipt of your purchase.

If you have changed your mind or don't love the bear you've ordered, you are welcome to return your bear, but the cost of the return postage will be down to you to cover. We're happy to offer advice on this, so just let us know any queries when you're contact us to arrange the return.

If you are returning a faulty or incorrect item, please let us know the issue as quickly as possible so we can help. Should your bear be found to be faulty, or if you've received the wrong bear, we'll cover the cost of your return postage and will discuss further with you.

Full refunds are only possible if the goods are returned back to us safely, in an unused condition.

If you would like to exchange instead of receiving a refund, please let us know and we will offer this where possible and if stocks allow.
These conditions do not affect your statutory rights as a UK consumer.

It's no problem to bring any returns in to our shop if you are local or visiting. Please contact us in advance still so we can help you when you're in store.

No problem! Go to our Contact Us page to get in touch with us